E-Government in Malaysia: Its implementation so far and citizen's adoption strategies

E-Government refers to the use of information and the communications technologies (ICTs) to improve government services, transactions and interactions with citizens, businesses, and other arms of government. E-Government cover three main domains include improving government processes, connecting to citizens and building the external interactions. The implementation of E-Government in Malaysia so far is Malaysian Super Corridor (MSC).MSC is Malaysia’s initiative for the global information and communication technology (ICT) industry. This initiative was launched in Malaysia in the year 1997 by the former Malaysian Prime Minister, Tun Dr Mahathir Mohamad as one of the seven flagships of the Multimedia Super Corridor (MSC) initiative.

The initiative improve the government operates internally and also the convenience, accessibility, and quality of interactions with citizens and businesses. At the same time, it also improves the information flow and processes within the government, the speed and quality of policy development, coordination and enforcement. This improvement enabled the government to be more responsive to the needs of its citizens.
E-filing is also one of the most successful applications. E-filing is an electronic filing and is used to submit the tax form data to a taxing authority in computer file format. E-filing can help user faster turnaround time by eliminating mailing and key in of returns; they are now processed more quickly and retrieved rapidly. Besides that, the e-filing also can help to reduced processing costs by reduction in duplicated manual processing.

Nowadays, government all over the world is developing information system and electronic services. Both of this has the capacity to meet these emerging service needs and demands of citizens. The success in delivering the electronic services depends upon the capability and the self-confidence of citizens in performing e-transactions, as well as their trust and confidence in the protection of their personal data within an open and accountable government.


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